This product is not exportable outside the United States.

By adding this item to cart, you agree and acknowledge the Export Policy and confirm that you are a person in the United States with no intentions to illegally export the device.

  • Home
  • Customer Support

Customer Support


Thank you for choosing AGM Global Vision.

ALL AGM thermal devices equipped with a 384-640 resolution sensor purchased AFTER 01-01-2023 come with a 5-year transferable warranty. All other products (including 384-640 resolution thermal units purchased before 01-01-2023) have a standard 3-year warranty.

If you would like to read more about our warranty policies, click HERE.

If you need to send in a product for service, repair, or replacement please fill out the return form and our customer service team will be in touch with you as soon as possible.

(RMA) Request Form


You can register your AGM Global Vision product by filling the form below within 30 days from the moment of purchase. All products are required to be registered for Certificate of Limited Warranty. Please, pay attention that registering your product you automatically will be signed on our newsletter. Register the product today to get the best support and service.

Product Registration Form